Clear Communications

JSRYAN (UK) LTD, trading as Clear Communications, is a private limited company, registered in England with registration number 9955220, our registered office is 30 Queen Mary’s Avenue, Watford Hertfordshire, WD18 7JP.

Within this privacy policy “our”, “us” or “we” shall mean Clear Communications. Its purpose aims to explain how we collect and process your personal data through your use of our website, and includes any data you may provide through this website and in any subsequent dealings with us.

Our website is not intended for use by children and so we do not knowingly collect data relating to children.

If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@clearcoms.co.uk.

Clear Communications takes the private nature of personal information very seriously, please take a moment to read through our privacy policy. If you wish to contact us, you can call 0208 248 366, or email us at info@clearcoms.co.uk.

From time to time we may need to make changes to this privacy policy. This may happen as the result of government regulation, new technologies, or other developments within the area of data protection. Any updates to our privacy policy will be clearly posted on this website. 

We will only collect personal information from you which you have voluntarily provided by completing the forms on the website and/or which you have sent to us via email, fax or post. If you provide us with your contact details, we may contact you to request further information. If you do not want your personal data collected or used, please advise us of this specifically when submitting your data to us.

You agree that we may obtain, hold and use the personal information you provide for the purposes of providing you with our services and ancillary services (the “Purposes”), apply to work for us, or request marketing information.

We require your personal data simply to process such requests.

How are we going to use your data

Please note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. 

To register you as a new or potential customer, send a quotation, carry out requested interpreting or translation services

• Name and job title 

• Contact information

• Performance of a contract with you

To register you as an interpreter or translator sub-contractor.

• Name and languages fluent

• Contact information

• CV data, including evidence of qualifications, refernces

• Enhanced DBS certification and financial details for payments

We do not share, sell or distribute personal data to or with third parties unless: (i) the transfer of your data to third parties is strictly necessary for the performance of the Purposes; (ii) you have consented to this; or (iii) this is required to enforce or apply our website terms and conditions or other agreements, or to protect the rights, property, or safety of Clear Communications, our clients or others (this includes exchanging information with other companies and organisations for fraud protection and credit risk reduction). We shall also share your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.

We may disclose, transfer, sell or assign any of the information described above, including personally identifiable information, to third parties, because of or in preparation for the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Clear Communications and you consent to such disclosure, transfer, sale or assignment. If Clear Communications or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.

Our website may contain links to other websites. Please be aware that we are not responsible for the practices of such other websites. When you leave the website, you should ensure that you read the privacy policies of websites you visit.

In addition to our safeguards as detailed above, your personal data is protected in the UK by the Data Protection Act 1998 and General Data Protection Regulation. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It requires that information we hold should be accurate, relevant and not excessive and that the information should, where necessary, be kept up to date and not retained for longer than is necessary.

For further information on the Data Protection Act 1998 / General Data Protection Regulation and the Information Commissioner’s Office please follow this link www.ico.org.uk

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined considering the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations. We may rectify or remove incomplete or inaccurate information, at any time and at our own discretion.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

Our site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected using Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Privacy Policy. 

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for providing you with promotional materials, concerning our services, which we believe may interest you.  

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Last Modified 25th May 2018